ABRA FAQs

Approximately 6 months to a year, depending on how often it is used.

Yes. You can "stack" two or more lighting scenes in different rooms to a single click, double click, or long tap when programming the switch. However, when you're "Adding Intelligence" to a button press, you add each lighting scene one at a time.

In the ABRA Surface Switch control panel, find the lighting scene that you'd like to remove from the button press. Slide it to the left to reveal a trashcan icon. Tap the icon and the single lighting scene will be removed.

If your mobile phone is Android 8.0 or higher or iOS 13 or higher and you do not give the ABRA app positioning permission, you will need to enter the Wi-Fi name manually.

Yes. After linking your ABRA account to your preferred voice assistant account, your ABRA Wi-Fi Smart Plug with Bluetooth® Gateway can be controlled by saying ", turn on." For example, "Alexa, turn ABRA Smart Plug 2 on."

Yes. When the load power exceeds the rated power, the socket will automatically power off to protect you and your property.

Yes. The ABRA Wi-Fi Smart Plug with Bluetooth® Gateway helps you manage energy usage by monitoring the power in real time and providing a history of your energy consumption over a period of time.

The integrated Bluetooth® mesh gateway allows you to connect ABRA Bluetooth® devices like the ABRA Surface Switch to your system. Bluetooth® technology provides proven, reliable performance with optimal battery life, making it a great choice for wireless smart home solutions like the ABRA system.

Before connecting any product to your ABRA Wi-Fi Smart Plug with Bluetooth® Gateway, ensure that the product does not exceed the Maximum Load rating of the smart plug (15A, 1800W Resistive). An air conditioner has a motor load, not a resistive load, so it should NOT be used with the ABRA Wi-Fi Smart Plug. The ABRA Wi-Fi Smart Plug with Bluetooth® Gateway was designed to power devices on and off on; it cannot adjust or control specific functions beyond on and off.

Remove the ABRA Wi-Fi Smart Plug and reset it by holding down the power button for ten seconds, to put it in the “pairing mode.” Use the ABRA app to “Add Device” and it will discover and re-pair the smart plug to your system.

If the ABRA Wi-Fi Smart Plug is offline due to network reasons, the power monitoring function will be inoperable during the offline period. When network connectivity is restored, the power usage function should return.

Yes. When the wireless network is disconnected, you can still control the plugged-in device using the local power button. App control, including schedules, will not be available if the network is down.

In RGB mode, some of the ABRA bulb's LEDs are turned off to achieve a particular color. In the tunable white mode, all the LEDs are active which results in greater illumination. The maximum perceived brightness will be achieved at a CCT value of 6500 degrees Kelvin.

Yes. Using the Alexa device in the same room as the ABRA bulbs, say "Alexa… Turn on " and the scene will be triggered. If you are trying to trigger a scene in another room, specify the room name.

Say the "trigger word" along with the room name and the color. For example, "Alexa, turn the home office lights soft white."

If your mobile phone is Android 8.0 or higher or iOS 13 or higher and you do not give the ABRA app positioning permission, you will need to enter the Wi-Fi name manually.

You can click on the device icon to enter the device control panel, where you will see options such as "Music" or "Music Rhythm" mode. With this feature, your lights will change colors according to the rhythm of the music.

(1) Check if you have scheduled / automated / countdown tasks set for the bulb. These tasks will drive the behavior of the bulb. Delete the task(s) if the bulb behavior is no longer desired. (2) Check whether the device is shared with others. The bulb behavior may be caused by the operation of others. (3) If there is a power outage in the home, some devices will be turned on automatically after the power is completely turned off and turned on again. (4) A voice command may have accidentally triggered the bulb's behavior.

Submit feedback as follows：Click on "Me" > "FAQ and Feedback" > "My Feedback" >"+."

FAQs regarding the ABRA App are located at Me > FAQ & Feedback. FAQs about specific devices can be found on the device Control Panel by tapping the Edit Tool (upper right) > FAQ & Feedback.

To view the Feedback processing progress: Click on "Me > FAQ and Feedback", then click on "My Feedback" to see status of report.

You can go to the app market to upgrade the app and try again. If your ABRA App is the latest version, re-set the device to factory default. If the problem persists, please report it to us.

Select the device in the App user feedback, then submit your feedback including the account login and device ID to us. We will submit it to the technical team for investigation.

No, there is no PC client for the ABRA app. You can only operate it on mobile devices.

You can click the "User Agreement" and "Privacy Policy" below the login button in the login interface to view, or click the "User Agreement" and "Privacy Policy" below the Get Verification Code button in the registration interface to view. If you have already logged in to the app, you can click "Me > Settings button (upper right corner) > Privacy Policy Management" to view the "User Agreement" and "Privacy Policy."

You can set your mobile phone to only use "Wi-Fi;" the specific setting method depends on your mobile phone brand and system version. It is recommended that you ask the customer service staff of your mobile phone.

Check your phone system version: IOS ≥ V10.0 version, Android ≥ V5.0 version. Restart your phone and try again. If the problem persists, reinstall the app and try again. If this does not solve the issue, please report the problem in the feedback path. The feedback results can be viewed in "My Feedback" on the "Me > FAQ and Feedback" page.

The ABRA App supports iPad and Android tablets (requires iOS ≥ V10.0 version, Android ≥ V5.0). You can find the landscape switch in the settings of the App (My Settings → Tablet Landscape Switch) to switch between landscape and portrait display (iPad only supports landscape display). If the app does not have this switch on your Android tablet, please report the problem in Me > FAQ & Feedback > My feedback >+New feedback.

Currently, our app only supports landscape mode on tablets.

To enable dark mode on your device, click on "Me > Settings button (upper right corner) > Dark Mode." You can choose to enable the Follow System switch or can always run in Dark Mode if that is your preference.

There are two ways to upgrade the App: 1. Go to the App Store or Play Store to upgrade; 2. Open the app, click "Me > About > Check for Updates." If "No updates" is displayed, it means that you are running the latest version.

If firmware needs an upgrade, a window will pop up when you open the app. Tap "Upgrade" when you see the prompt. The device will be temporarily offline when upgrading the firmware, and will automatically connect back to the network after the upgrade is complete. Alternatively, after you enter the device control panel, tap the top right corner and tap "Device Update" to see if the firmware needs an upgrade. Note: Once the device firmware is upgraded, it cannot be downgraded.

User information is stored permanently until the user stops using the account.

For security purposes, system risks are detected when you log in to the app. If a root access issue or an unauthorized access risk is detected, the ABRA App prompts you with a security reminder and you can decide whether to exit or not.

No, our app does not support Android watches.

1. Enter the "Settings" page of the phone and scroll down to find "General Management"-click "Battery"-click "Power Management". 2. Go to the "Power Management" page, turn off the two options "Adaptive battery" and "Put unused Apps to sleep", click "Auto run Apps" to open the corresponding App options.

iOS ≥ V10.0 version, Android ≥ V5.0 version, Bluetooth device ≥ V5.0.

To view the current version number, open the app and choose Me > Settings > About > Current Version.

(1) The maximum number of timers that can be added to a single device: 30 (2) Maximum number of devices that can be added in a single home: 120 (3) The maximum number of Tap-to-Run automations that a single home can create: 100 (4) Maximum number of Smart Tasks that can be created in a single home: 100 (5) The maximum number of conditions that can be added to an Automation: 10 (6) The maximum number of mobile devices that can simultaneously log in to an account is: 200 (7) The maximum number of Homes that can be created by a single ABRA App account is: 20 (8) The maximum number of home members that can be added in a single home is: 20 (9) The maximum number of rooms that a single home can create is: 20 (10) The maximum number of devices that can be added in a single room is: 50 (11) The maximum number of devices that can be added in a single device group is: 100 (12) The maximum number of device groups that a single home can create is: 20 (13) The maximum number of each device group that can be shared with other users is: 20

The timing function is implemented in two ways, namely cloud timing and local timing. Most devices support cloud timing and local timing at the same time. Cloud timing: All timing data is stored in the cloud server. When the timing execution time is reached, the cloud sends a command to the device, which is not affected by the device's power failure (you must reconnect to the network after the power failure). However, if the device is offline, the timing execution will be unsuccessful. If the device is online normally, the execution will be successful. Local timing: All timing rules are not only stored in the cloud, but also stored locally on the device itself. The local timer of the device will determine whether the timing needs to be executed, regardless of whether the device is offline. However, if the device has a power failure during the timing period, the local timing of the device will be restored to the initial setting. If the device is not connected to the Internet after the power is restored and calibrated through the cloud timing, the device cannot perform timing tasks. Therefore, depending on whether the timing function of the device is cloud timing or local timing, please provide feedback through the feedback path in the app and we will check it for you. You can check the processing progress in "My - FAQ and Feedback", and then click "My Feedback" in the upper right corner.

Troubleshoot according to the following methods: 1. Confirm that your device is powered on and turned on normally; 2. Confirm that the device shows "online" status in the App; (Wi-Fi device online, Bluetooth device with Bluetooth gateway) 3. Confirm that the device has not been reset or powered off, as turning off or resetting the device will interrupt the device's scheduled process; 4. Confirm whether the effective time period of your scheduled task is set correctly. Click on the "Schedule" task and check if "Repeat" covers the time period when the task should take effect (Monday to Sunday optional); 5. Confirm whether the device's time zone is consistent with your local time zone; 6. If all the above problems have been ruled out, please restore the device to factory settings, re-add the device, and set the scheduled task to reproduce the scene. Provide your feedback in the app feedback path.

The time zone setting for the app is based on the GPS location of your phone during the ABRA setup process.

Due to network latency, a delay of up to 30 seconds may occur after you set a timer for your device.

You can select multiple work days or weekend days for your Schedule and select "Repeat," but if you want to set a different time for every day, you will need to create multiple schedules.

The ABRA App supports the use of multiple mobile phones and multiple platforms to log into one account at the same time. Therefore, all device data under the account will be uploaded to the cloud and synchronized to all phones logged in to the account, regardless of the phone OS.

Because your device's timing function is stored in the cloud, and there is a certain delay in device access to the cloud, the timing is not always 100% synchronized. If the timing is very critical, it is recommended to use the group function to set similar devices into a group, and apply the timing to the group instead of individual devices. This will keep the devices more in sync.

A possible cause for this issue is that your mobile phone restricts the app from running in the background. We recommend that you grant the app permission to run the App in the background via the phone's Settings menu.

If you want to set the timing to be 24-hour or 12-hour, you can set 24-hour or 12-hour in the settings of the mobile phone, and then the timing of the app will also display as the 24-hour or 12-hour clock.

On the Home page, tap-hold on a device to open the Device Management tool. Tap-drag the device in the list to a new position in the list to change the order.

Yes, the device can be controlled on another phone by device sharing and adding other home members. Alternately, you can log into your account on another phone and control the device.

Since the sensors are low-power devices, they typically cannot be switched off. However, you can temporarily block the alarm notifications sent by the sensor if the frequency of the notifications becomes bothersome.

Make sure the signal of the network environment where the device is located is strong and stable. Download an Internet Speed Test App, place your mobile phone in the same location as the device, and then test the Internet upload and download speed at that location. Ensure that the speed is: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps. Confirm that the region where you live now is the same as the region you selected when you registered your App account. If not, the cloud server you access when controlling your device may be far from your place of residence, resulting in high latency.

YThe ABRA system uses a popular development platform that is also used by many other smart home ecosystems. While there is some interoperability across these various ecosystems, device compatibility is not universal. We will strive to maintain a database of 3rd party compatible devices on the Intermatic/ABRA support page.

The maximum number of devices that can be added to a single home is 120, and the maximum number of homes that can be created by a single ABRA account is 20. So in theory, the app can add 2400 Bluetooth devices. The maximum number of Bluetooth devices supported by the ABRA Smart Plug/Gateway is 99, but it is recommended to add a second Smart Plug/Gateway when you reach 50 devices, to ensure optimal system performance.

After a device is reset, the device is removed from the ABRA App automatically. The mobile phone cannot control the device until the device is re-paired to the system.

If a firmware upgrade fails, follow the troubleshooting steps below to resolve the issue: (1) Network stability assurance: Firmware upgrades can sometimes fail due to unstable internet connections. We recommend trying to change to a more stable network environment or using a mobile hotspot to attempt the upgrade again. This will provide a more reliable network connection to ensure a smooth firmware upgrade process. (2) Bluetooth device firmware upgrade considerations: For firmware upgrades involving Bluetooth devices, it is important to keep the ABRA App in the foreground throughout the upgrade process. Exiting the app during the upgrade can potentially lead to firmware upgrade failures. To ensure a successful update, do not exit the app while the firmware upgrade is in progress. If the above troubleshooting methods still cannot resolve the issue, we suggest contacting our customer support for further assistance.

You can use this function to add device shortcut icons to the home screen of your phone for easier device control. If your ABRA device supports this function, you can add your device to your mobile desktop by clicking "Device — Settings button in the upper right corner of the device panel — Add to Home Screen."

The sudden failure of app control may be triggered by network problems, causing the device to go offline. Confirm that the device is powered on. It is recommended that you keep the app open and wait for about 3 minutes to see if the device is still online. If you find that the device is offline, you can follow the "What should I do if the device is offline?" in the FAQ. If it is still online, please ensure that the app is connected to the same Wi-Fi as the device. If the device is online and the network is good, but you still can not control the device, we suggest that you give us feedback through the app feedback path.

To delete device push message: Click "Me >Message Center." Click the button in the upper right corner. Then you can delete the device push messages. To delete device record: Reset the device to factory setting.

The ABRA App does not currently support exporting the data recorded by the ABRA devices.

Tap the device in the device list to enter the device's control panel. Tap the button in the upper right corner to enter the device editing page. Tap to remove the required device from the devices list. Note that the automation and tap-to-run scenes associated with this device will become invalid. Re-add the device to your ABRA account by putting it into the pairing mode and following the procedure for that particular device type.

Use the Device Manager tool to sort and organize your devices. Choose either "list view" or "grid view."

One device can only be bound to one ABRA account at a time. If you need to transfer the device to another account, you need to reset the device to factory default, then add the device to another App account.

You can click on the upper right corner button, then click Device Information to view the device's ID, IP address, MAC address, time zone, and online status, etc. Note: Why is the IP address displayed in device information not the same as my home network IP address? The IP address in the device information is the public IP of the device. If you want to know the local IP, you need to find it in the router setting interface.

Tap a device in the device list to enter the device's control panel. Tap the button in the upper right corner to enter the device editing page. Tap Create Group. On the Select Device page, all devices that have been added to the account and have the same model as the device are displayed. Select devices for unified management and tap Save. If the group creation fails, please click to view the solution. If you want to control multiple different types of devices uniformly, you can create a "Tap-To-Run" and add the devices you want to control uniformly into the "Tap-To-Run". If you want to uniformly control a certain switch of multiple multi-control switches, you can also create a "Tap-To-Run" and add the certain switch of the multi-control switches that you want to control uniformly into the "Tap-To-Run".

Tap the faulty device in the device list to enter the device's control panel. Tap the button in the upper right corner to enter the device setting page. Tap “Remove Device—Disconnect and wipe data” to remove the device from the device list and clear all data related to the device. If your device is offline, your device will unable to restore factory settings, because the device cannot communicate with the ABRA App and the cloud after it is offline.

Up to 64 characters.

A gray icon indicates that the device is offline, and a white icon indicate that a device is online. If a device icon is gray, check whether the network settings are correct. If a device is always offline, re-pair the device with the app.

The device usage data can only be cleared by “Remove Device—Disconnect and wipe data”.

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Your ABRA devices are controlled by our cloud server through the app, so you can control your devices normally no matter where you are. If the device has been successfully connected to the network, ensure that the device keeps in the same network environment. When you leave home, you can use the ABRA app to remotely control and monitor your ABRA devices.

No. Each user account will have its own Bluetooth mesh Network ID. During the process of adding a device, the information will be synchronized to the user's ABRA account to complete the basic configuration. Once configured, Bluetooth mesh devices will no longer be discoverable by others. ABRA also uses multiple encryption during communications to keep your information secure.

During setup, the mobile phone and device must be placed under the same Wi-Fi network environment. After the device is connected to the network with Wi-Fi, the phone can be switched to other network control.

You can add delay to make the device trigger the automations at a later time. In this case, the automated actions can be executed in the order you set. If one delay cannot meet your needs, you can add multiple delays. However, because you cannot add delays continuously, you can add a "push message" task between the two delays.

Automations can be paused or cancelled by sliding the "virtual" On/Off switch associated with the specific automation to the "off" position.

Yes. For example, you can configure an ABRA lamp to have a "turn-on," a delayed execution, and a "turn-off" trigger.

To delete a single condition/device/task in Tap-to-Run/Automation, swipe the condition/device/task left, then tap the delete icon.

Perform the following troubleshooting steps: Check the group control feature. Currently, the group control feature only supports devices of the same type. Disconnect the device and connect it to the network again in device's control panel. Go to the device details page and tap "Remove Device" to disconnect it, then reconnect/re-pair the device to the network. Also confirm that the device firmware is current. Go to the device details page and tap "Check for Firmware Update."

When you remove a device, a message will be displayed indicating that automation and tap-to-run scenes associated with the device will become invalid. This means the Automation will still exist, but it will become invalid and cannot be executed.

The "Reverse Switch" function allows the device to be turned on or off according to its current state. For example, if the device is already on when the "Reverse Switch" is triggered, the device will be turned off, and vice versa.

Smart Automations are run through the cloud server, so you do not need to keep the ABRA App running in the background of your phone.

Tap Smart > Automation, then tap the "+" icon in the upper right. You will see a page called “Create Smart Task,” where you will set up conditions that will be used to trigger a device, multiple devices, or a lighting scene. Note that Sunrise and Sunset triggers are currently located under "Weather" and not "Schedule." Mutiple conditions can be incorporated into a single Smart Task.

You can enter up to 60 characters for a Smart Task.

You can enter up to 60 characters for "Scene Name".

Check whether the effective period has been set in the Smart Task/Automation. If yes, you can change it. If no, it is recommended that you delete the original automation then edit a new one so that the task will perform accurately.

TNo, the network needs to be online for the Automations to work.

The Sunrise/Sunset times are determined by the GPS location of your device during system setup and the time of the year. For added flexibility, ou can offset the Sunrise/Sunset times by +/- 5 minutes to 5 hours.

Google Home and Alexa do not directly support the voice control of groups created in the ABRA App. They support the voice control of groups created within their own respective apps. After synchronizing all ABRA devices to Google Home or Alexa, you can create a similarly named group in those apps to control the group with your voice. Note that the Alexa and Google apps do recognize room names and device names from ABRA.

Not all device types support group functions. If you want to manage different types of devices or devices that don't support groups, you can add these devices to a "Tap-To-Run Automation" and control these devices together.

The offline status of one or more devices in the group will not affect the other online devices. You can still control the online devices normally.

When you use the group feature, you send commands to devices in the group through a cloud server. The devices cannot receive commands if they are offline.

One home can add up to 20 administrators.

Home Owner is the creator of the Home. Every Home only has one owner who gets all access including altering the access of Administrator. Administrator can manage Devices, Tap-to-Run and Smart Automations, Rooms, and home members. Home Members can only use Devices and Scene, but cannot remove devices or edit automations.

Tap-hold on a device on the Home screen to open the Device Manager. With the appropriate device selected, tap the "Update Room" icon at the bottom of the screen, then select the room where you'd like the device assigned.

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An administrator can manage devices, rooms, lighting scenes, and automations, and oversees ordinary members.

An ordinary member can only use devices, scenes and automations, but cannot edit them.

The homeowner has the highest privilege in a home and can manage devices, rooms, smart automations, lighting scenes, administrators, and ordinary members in the home. An administrator can manage devices, rooms, smart scenes, and ordinary members in a home, but is managed by the homeowner.

The devices of different homes are isolated and will not be synchronized.

A Home contains all the devices that you have added to a particular location. You can add rooms and members to a home for better device management. Devices in "Home A" cannot be shared with "Home B."

On the Home page, tap the drop-down arrow in the upper left corner and select a home.

On the Home page, tap the 3 horizontal bars next to the row of Rooms, the tap the "Edit" tool to open the Room Manager. Tap the "sorting" tool in the upper right and drag rooms to change their sequence.

Tap "Me > Home Management," then tap the home you'd like to delete. The next page will have an option to "Delete Home" at the bottom.

Currently, the ABRA App does not support this feature.

Only the homeowner and administrators can invite others to join a home. Members added by an administrator can only be ordinary common members.

On the Home page, open the Room List by tapping the 3 horizontal bars next to the room names, then tap the "Edit" tool in the upper right to open the Room Manager. Click the "Add Room" button at the bottom to add a new room. Tap the sorting icon in the upper right corner to change the room order or delete a room using the red dot next to the room name.

No. If you delete the home by mistake, it cannot be retrieved, so you'll need to re-add all the devices under this home.

There are two types of weather data on the app: forecast weather and real-time weather. The update frequency of the real-time weather is every 30 minutes, and the update frequency of forecast weather is every 60 minutes.

The Message Center contains the Alarm, Home, and Bulletin tab pages： The Alarm tab page displays device alarms, automatic notifications, alarm notifications, and scheduled execution failure alarms. The Home tab page displays family-related messages, including messages for adding or removing home members, removing homes, setting a family member as the administrator, adding devices, and sharing devices. The Bulletin tab page displays notifications for user feedback status updates, new device login, phone call notification, SMS notification, and official pushes. Note: In order to reduce the risk of user privacy disclosure, push notifications to third-party platforms is not supported.

The Message Center only displays messages generated in the latest 30 days.

The font size in the app cannot be changed, but you can find zoom/magnification gestures and other functions in the phone settings and adjust the font size displayed in the ABRA App by zooming the overall UI of the phone. Adjusting the font size in the phone system will not affect the font in the application.

The ABRA app defaults to the system language of the mobile device and cannot currently be changed independently of the device language.

Click on the weather data on the homepage and tap on the temperature, then choose between Celsius and Fahrenheit.

Dry: Humidity ≤40%. Suitable: 40% < Humidity ≤ 70% Moist: 70% < Humidity ≤100%

By default, weather data is obtained based on your home location.

No. The Do Not Disturb time range is based on the time zone on your phone.

Yes. The in-App messages are pushed to an account, so you should receive the messages on all devices that you are logged into with your ABRA account.

1. Enter the mobile phone settings page: Click "Lock Screen"-open the "Always On Display"-click "Show Always". 2. Go back to the "Lock Screen" setting page and scroll down to find the "Notifications" option-open "Notification"-open "Show on Always On Display". 3. Go back to the "Settings" page of the phone and scroll down to find "Apps", find the App you want. 4. Enter“App Info”page，click "Notifications", and open all switch. 5. Go back to the "Settings" page of the phone and scroll down to find "General Management"-click "Battery"-click "Power Management". 6. Go to the "Power Management" page, turn off the two options "Adaptive battery" and "Put unused Apps to sleep", click "Auto run Apps" to open the corresponding App options.

Use either of the following methods: Choose Me > Settings > App Notification. Choose Me > Message Center, and tap the gear icon in the upper right corner. On the Notifications Settings page that appears, tap Do-Not-Disturb Schedule. If you are setting the schedule for the first time, you must first add a device for which you want to enable this feature.

Tap "Me > Settings button in the upper right corner. After entering the settings page, scroll down to the bottom of the page, and click Log Out to exit the App. After you log out of the ABRA App, you can switch accounts to log in. Note: The app does not currently support switching accounts without logging out.

Yes, an ABRA account can be logged in and used on multiple phones at the same time.

Yes, you can still log in and keep the original data and settings.

The maximum number of mobile devices that can simultaneously log in to an account is 200.

The ABRA platform supports 1 message in 1 minute, and each account can receive up to 3 verification codes per day.

Your ABRA account is not linked to a specific phone or tablet, so even if you change your mobile phone or mobile phone system, you only need to log in to your account in the app to continue using your ABRA devices.

Tap Register and read the Privacy Policy page that appears, then tap "Agree" to enter the account registration page. Use the country or region that the system automatically identifies and displays or manually select a country or region. Enter an email address and tap "Get Verification Code," Enter the received code, then set a password as prompted and tap "Done."

The login verification code is valid for half an hour.

Up to 150 characters.

When you log into the App with the phone number, can you choose "forgotten password? If you can, you can get a new password to register it. If you are still having problems, please feel free to let us know. Thank you for your support and understanding.

Your geographic location and the geographical location of the server are automatically set during the account registration process to optimize performance.

You can still log into your account, and original data and settings remain.

One device can only be configured for one network at a time.

Please contact your company's IT staff for help.

If your mobile phone is Android 8.0 or higher or iOS 13 or higher and do not authorize positioning permission via the app, you will need to enter the Wi-Fi name manually.

If you can only control the device when connected to your home's Wi-Fi and you can't control it remotely, it means that there is a problem with the connection between the router in your home and the external network. Please check your router's connection to the external network and make sure it is connected. Confirm that your mobile phone has enabled mobile data permissions. For iPhone: Settings > Cellular > Find Corresponding App > Enable Cellular Network. For Android phone: Settings > Data Traffic Management >Application Connections > Find Corresponding App > Enable Mobile Data.

In theory, up to 128 ABRA Bluetooth devices can run on a single ABRA Bluetooth gateway, but it is recommended to limit the number to 50 for optimal performance and reliability.

Yes. The built-in gateway supports Bluetooth mesh technology for increased range and reliability. With two gateways in your home, the Bluetooth signal can cover a greater area because they can function as trunks to transmit data to each other. The effective communication distance indoors between two Bluetooth mesh devices is about 30 feet. To ensure an effective Bluetooth mesh communication network, the first ABRA Smart Plug with Bluetooth Gateway should be within a 30 foot radius of the second Smart Plug/Gateway. Battery-powered Bluetooth mesh device like the ABRA Surface Switch have limited data relay functions because they are not on all the time.

Remote reset of ABRA devices is not supported.

Check whether your device is powered on, as the device may have been powered off due to poor contact or low battery level. After re-powering the device, wait one to two minutes, then check the online status. Ensure that the Wi-Fi signal of the network is strong and stable. Confirm that the firmware is the latest version. To check this on the app, choose Home > Tap device icon > Top right button > Device Update. If the issue persists, we recommend that you remove your device and then add it again.

If the ABRA App has not been launched for a long time, it needs to re-connect with the cloud when you log in. It is a normal behavior, and you don't have to worry about it. Just like many apps require buffering for a few seconds before displaying content, the ABRA App may at first display that devices are offline for several seconds during the process of connecting to the cloud. This may be also be caused by the performance of your phone and the quality/speed of your Internet connection.

Unless otherwise specified, ABRA devices only support 2.4GHz Wi-Fi networks. Most routers support 2.4GHz and 5GHz networks, and the network names are often the same but add a suffix to differentiate between the 2.4GHz version and 5GHz version. Ensure that you are connecting to the 2.4GHz network. Note that many modern "Wi-Fi Mesh" networking solutions like Eero and Orbi combine the 2.4GHz and 5GHz frequencies into a single network and use built-in software tools to manage connectivity to 2.4GHz-only devices like ABRA. In most cases, the connectivity with ABRA devices will be automatic and seamless. If connectivity issues occur, please contact Customer Support.

Click the device on the Home page to enter the Device control panel. Click the Setting button in the upper right corner to enter Settings page. Click "Check Device Network" to run a network diagnosis, which takes about one minute. Then, upload the log to Customer Service for further assistance.

This generally indicates that the device has received Wi-Fi information but has not successfully connected to the cloud for activation. Possible reasons for this include: 1. The Wi-Fi name and password do not match, or the Wi-Fi password is incorrect; 2. The device is too far away from the Wi-Fi router; 3. The router is overloaded; 4. Router configuration issues. Confirm that the entered Wi-Fi password is correct, and pay attention to whether there are any spaces or capitalization issues in the Wi-Fi account or password. Try configuring the device near the Wi-Fi router it is connecting to.

All Wi-Fi devices need to be set up again. However, the Bluetooth sub-devices under the gateway like the ABRA Surface Switch do not need to be set up again.

The Wi-Fi Easy Connect (EZ) mode refers to the ABRA App sending a UDP broadcast or multicast packet containing the Wi-Fi name and password. The Wi-Fi chip in the device can receive the UDP packet, and by using a specific UDP organization form, it can decrypt the Wi-Fi name and password. Then the device can configure Wi-Fi and connect to the cloud to register the device information. Access Point (AP) mode refers to configuring the phone to connect to the device's hotspot (the Wi-Fi chip's AP) through the app. The phone and Wi-Fi chip communicate directly, and the Wi-Fi username and password to be configured are sent to the device through the local area network. At this point, the device can connect to the configured router.

Yes. You need two smartphones or a smart phone plus a dedicated mobile hotspot. With two phones, the first phone would be set up to provide a network hotspot. The other phone would run the ABRA App and connect to the hotspot in the first phone.

Google Home and Alexa do not directly support the voice control of groups created in the ABRA App. They support the voice control of groups created within their own respective apps. After synchronizing all ABRA devices to Google Home or Alexa, you can create a similarly named group in those apps to control the group with your voice. Note that the Alexa and Google apps do recognize room names and device names from ABRA.

ANot all device types support group functions. If you want to manage different types of devices or devices that don't support groups, you can add these devices to a "Tap-To-Run Automation" and control these devices together.

The offline status of one or more devices in the group will not affect the other online devices. You can still control the online devices normally.

When you use the group feature, you send commands to devices in the group through a cloud server. The devices cannot receive commands if they are offline.

One home can add up to 20 administrators.

Home Owner is the creator of the Home. Every Home only has one owner who gets all access including altering the access of Administrator. Administrator can manage Devices, Tap-to-Run and Smart Automations, Rooms, and home members. Home Members can only use Devices and Scene, but cannot remove devices or edit automations.

Tap-hold on a device on the Home screen to open the Device Manager. With the appropriate device selected, tap the "Update Room" icon at the bottom of the screen, then select the room where you'd like the device assigned.

Up to 25 characters.

An administrator can manage devices, rooms, lighting scenes, and automations, and oversees ordinary members.

An ordinary member can only use devices, scenes and automations, but cannot edit thems.

The homeowner has the highest privilege in a home and can manage devices, rooms, smart automations, lighting scenes, administrators, and ordinary members in the home. An administrator can manage devices, rooms, smart scenes, and ordinary members in a home, but is managed by the homeowner.

The devices of different homes are isolated and will not be synchronized.

A Home contains all the devices that you have added to a particular location. You can add rooms and members to a home for better device management. Devices in "Home A" cannot be shared with "Home B.”

On the Home page, tap the drop-down arrow in the upper left corner and select a home.

On the Home page, tap the 3 horizontal bars next to the row of Rooms, the tap the "Edit" tool to open the Room Manager. Tap the "sorting" tool in the upper right and drag rooms to change their sequence.

Tap "Me > Home Management," then tap the home you'd like to delete. The next page will have an option to "Delete Home" at the bottom.

Currently, the ABRA App does not support this feature.

Only the homeowner and administrators can invite others to join a home. Members added by an administrator can only be ordinary common members.

On the Home page, open the Room List by tapping the 3 horizontal bars next to the room names, then tap the "Edit" tool in the upper right to open the Room Manager. Click the "Add Room" button at the bottom to add a new room. Tap the sorting icon in the upper right corner to change the room order or delete a room using the red dot next to the room name.

No. If you delete the home by mistake, it cannot be retrieved, so you'll need to re-add all the devices under this home.

There are two types of weather data on the app: forecast weather and real-time weather. The update frequency of the real-time weather is every 30 minutes, and the update frequency of forecast weather is every 60 minutes.

The Message Center contains the Alarm, Home, and Bulletin tab pages： The Alarm tab page displays device alarms, automatic notifications, alarm notifications, and scheduled execution failure alarms. The Home tab page displays family-related messages, including messages for adding or removing home members, removing homes, setting a family member as the administrator, adding devices, and sharing devices. The Bulletin tab page displays notifications for user feedback status updates, new device login, phone call notification, SMS notification, and official pushes. Note: In order to reduce the risk of user privacy disclosure, push notifications to third-party platforms is not supported.

The Message Center only displays messages generated in the latest 30 days.

The font size in the app cannot be changed, but you can find zoom/magnification gestures and other functions in the phone settings and adjust the font size displayed in the ABRA App by zooming the overall UI of the phone. Adjusting the font size in the phone system will not affect the font in the application.

The ABRA app defaults to the system language of the mobile device and cannot currently be changed independently of the device language.

Click on the weather data on the homepage and tap on the temperature, then choose between Celsius and Fahrenheit.

Dry: Humidity ≤40%. Suitable: 40% < Humidity ≤ 70% Moist: 70% < Humidity ≤100%

By default, weather data is obtained based on your home location.

No. The Do Not Disturb time range is based on the time zone on your phone.

Yes. The in-App messages are pushed to an account, so you should receive the messages on all devices that you are logged into with your ABRA account.

1. Enter the mobile phone settings page: Click "Lock Screen"-open the "Always On Display"-click "Show Always". 2. Go back to the "Lock Screen" setting page and scroll down to find the "Notifications" option-open "Notification"-open "Show on Always On Display". 3. Go back to the "Settings" page of the phone and scroll down to find "Apps", find the App you want. 4. Enter“App Info”page，click "Notifications", and open all switch. 5. Go back to the "Settings" page of the phone and scroll down to find "General Management"-click "Battery"-click "Power Management". 6. Go to the "Power Management" page, turn off the two options "Adaptive battery" and "Put unused Apps to sleep", click "Auto run Apps" to open the corresponding App options.

Use either of the following methods: Choose Me > Settings > App Notification. Choose Me > Message Center, and tap the gear icon in the upper right corner. On the Notifications Settings page that appears, tap Do-Not-Disturb Schedule. If you are setting the schedule for the first time, you must first add a device for which you want to enable this feature.

Tap "Me > Settings button in the upper right corner. After entering the settings page, scroll down to the bottom of the page, and click Log Out to exit the App. After you log out of the ABRA App, you can switch accounts to log in. Note: The app does not currently support switching accounts without logging out.

Yes, an ABRA account can be logged in and used on multiple phones at the same time.

Yes, you can still log in and keep the original data and settings.

The maximum number of mobile devices that can simultaneously log in to an account is 200.

The ABRA platform supports 1 message in 1 minute, and each account can receive up to 3 verification codes per day.

Your ABRA account is not linked to a specific phone or tablet, so even if you change your mobile phone or mobile phone system, you only need to log in to your account in the app to continue using your ABRA devices.

Tap Register and read the Privacy Policy page that appears, then tap "Agree" to enter the account registration page. Use the country or region that the system automatically identifies and displays or manually select a country or region. Enter an email address and tap "Get Verification Code," Enter the received code, then set a password as prompted and tap "Done."

The login verification code is valid for half an hour.

Up to 150 characters.

Dear user. When you log into the App with the phone number, can you choose "forgotten password? If you can, you can get a new password to register it. If you still have the problem please feel free to let us know. Thank you for your support and understanding.

Your geographic location and the geographical location of the server are automatically set during the account registration process to optimize performance.

You can still log into your account, and the original data and settings remain.

The Wi-Fi Easy Connect (EZ) mode refers to the ABRA App sending a UDP broadcast or multicast packet containing the Wi-Fi name and password. The Wi-Fi chip in the device can receive the UDP packet, and by using a specific UDP organization form, it can decrypt the Wi-Fi name and password. Then the device can configure Wi-Fi and connect to the cloud to register the device information. Access Point (AP) mode refers to configuring the phone to connect to the device's hotspot (the Wi-Fi chip's AP) through the app. The phone and Wi-Fi chip communicate directly, and the Wi-Fi username and password to be configured are sent to the device through the local area network. At this point, the device can connect to the configured router.

Yes. You need two smartphones or a smart phone plus a dedicated mobile hotspot. With two phones, the first phone would be set up to provide a network hotspot. The other phone would run the ABRA App and connect to the hotspot in the first phone.

Unless otherwise specified, ABRA devices only support 2.4GHz Wi-Fi networks. Most routers support 2.4GHz and 5GHz networks, and the network names are often the same but add a suffix to differentiate between the 2.4GHz version and 5GHz version. Ensure that you are connecting to the 2.4GHz network. Note that many modern "Wi-Fi Mesh" networking solutions like Eero and Orbi combine the 2.4GHz and 5GHz frequencies into a single network and use built-in software tools to manage connectivity to 2.4GHz-only devices like ABRA. In most cases, the connectivity with ABRA devices will be automatic and seamless. If connectivity issues occur, please contact Customer Support.

Click the device on the Home page to enter the Device control panel. Click the Setting button in the upper right corner to enter Settings page. Click "Check Device Network" to run a network diagnosis, which takes about one minute. Then, upload the log to Customer Service for further assistance.

This generally indicates that the device has received Wi-Fi information but has not successfully connected to the cloud for activation. Possible reasons for this include: 1. The Wi-Fi name and password do not match, or the Wi-Fi password is incorrect; 2. The device is too far away from the Wi-Fi router; 3. The router is overloaded; 4. Router configuration issues. Confirm that the entered Wi-Fi password is correct, and pay attention to whether there are any spaces or capitalization issues in the Wi-Fi account or password. Try configuring the device near the Wi-Fi router it is connecting to.

All Wi-Fi devices need to be set up again. However, the Bluetooth sub-devices under the gateway like the ABRA Surface Switch do not need to be set up again.

Remote reset of ABRA devices is not supported.

Check whether your device is powered on, as the device may have been powered off due to poor contact or low battery level. After re-powering the device, wait one to two minutes, then check the online status. Ensure that the Wi-Fi signal of the network is strong and stable. Confirm that the firmware is the latest version. To check this on the app, choose Home > Tap device icon > Top right button > Device Update. If the issue persists, we recommend that you remove your device and then add it again.

If the ABRA App has not been launched for a long time, it needs to re-connect with the cloud when you log in. It is a normal behavior, and you don't have to worry about it. Just like many apps require buffering for a few seconds before displaying content, the ABRA App may at first display that devices are offline for several seconds during the process of connecting to the cloud. This may be also be caused by the performance of your phone and the quality/speed of your Internet connection.

One device can only be configured for one network at a time.

Please contact your company's IT staff for help.

If your mobile phone is Android 8.0 or higher or iOS 13 or higher and do not authorize positioning permission via the app, you will need to enter the Wi-Fi name manually.

If you can only control the device when connected to your home's Wi-Fi and you can't control it remotely, it means that there is a problem with the connection between the router in your home and the external network. Please check your router's connection to the external network and make sure it is connected. Confirm that your mobile phone has enabled mobile data permissions. For iPhone: Settings > Cellular > Find Corresponding App > Enable Cellular Network. For Android phone: Settings > Data Traffic Management >Application Connections > Find Corresponding App > Enable Mobile Data.

Yes. The ABRA App supports IPv6 networks.

In theory, up to 128 ABRA Bluetooth devices can run on a single ABRA Bluetooth gateway, but it is recommended to limit the number to 50 for optimal performance and reliability.

Yes. The built-in gateway supports Bluetooth mesh technology for increased range and reliability. With two gateways in your home, the Bluetooth signal can cover a greater area because they can function as trunks to transmit data to each other. The effective communication distance indoors between two Bluetooth mesh devices is about 30 feet. To ensure an effective Bluetooth mesh communication network, the first ABRA Smart Plug with Bluetooth Gateway should be within a 30 foot radius of the second Smart Plug/Gateway. Battery-powered Bluetooth mesh device like the ABRA Surface Switch have limited data relay functions because they are not on all the time.

The following are several standard control commands supported by Google Assistant: Hey Google, turn on/off [device name]; Hey Google, is [device name] on / off ? Hey Google, set [device name] to [x] percent; Hey Google, brighten/increase [bulb name]; Hey Google, Dim/Brighten [bulb name] by 50%; Hey Google, set [bulb name] to [color]; Hey Google, set [bulb name] to [color temperature]; Hey Google, turn on / off lights in [room name] Hey Google, Turn on/off all of the lights.

iOS 12.0 and later versions provide the Shortcuts feature. To quickly run tap-to-run commands that you have set in the ABRA app using iOS shortcuts, follow these steps: Open the app, go to the scene creation page, edit the scene name, add the task to run, and then save the scene. Tap Add to Siri to add the scene to the Siri shortcuts page. Set a personalized phrase as the title of the shortcut command. You can also use the command to trigger voice control. For example, you can set a phrase to "I have to go." After these settings are complete, verify that the command exists among the shortcuts and when you say "I have to go" to Siri, the phone automatically displays the corresponding scene and devices in this scene will automatically run the tasks.

Currently, Amazon Alexa and Google Assistant support Tap-To-Run control. To control Tap-To-Run automations using a third-party smart speaker, simply mention the name of the Tap-To-Run you've created. If the speaker cannot recognize or execute your command, please ensure that the command recognized by the speaker and the name of the Tap-To-Run in the App are complete and accurate. You can also try using a different word or sentence that the speaker can recognize to execute the Tap-To-Run.

Yes. ABRA devices that have been synced to the Alexa App can be used in Alexa routines created within the Alexa App.

After linking your ABRA account to your voice assistant account, the ABRA devices will also appear in the device list of the voice assistant app. If an ABRA device does not appear in the device list of the third-party app, use the "discover device" voice command or the discover device tools in the third-party app to find the ABRA device.

iOS 12.0 and above supports Siri control of your ABRA devices. Click “Add to Siri” on the bottom right corner of the “Scene” page to enter the “Siri Shortcut” page. You can add any “Tap-to-Run” automation to Siri on the “Add to Siri” page, and you can set a custom phrase for Siri to trigger your “Tap-to-Run” automation.

【Trigger scene】 First create the lighting scene in the ABRA app, then discover devices. The settings in the app will appear in the Alexa app's Scene list. "Alexa, turn on " will trigger the scene. Other common voice commands include: "Alexa, turn on/off ;"Alexa, set to percent;" "Alexa, brighten/dim lights;" "Alexa, set to ;" "Alexa, set to (example "soft white")"

Set different names for these devices and use voice commands to control them. For example, name the lamp in the living room "living room light" and the bedroom lamp "bedroom light". Then, tell your Alexa Echo speaker "Alexa, turn off the living room light" or "Alexa, turn off the bedroom light" to turn off the lamp.

Most smart speakers do not currently support bilingual commands.

Echo Show connects to a wireless network automatically. Ensure that your mobile phone and Echo Show are connected to the same WLAN. Log into your Amazon account on Echo Show and the Amazon Alexa App. Then, your Echo Show will be displayed in Amazon Alexa App automatically. After linking your ABRA and Alexa accounts, you'll be able to use your Echo Show to control your ABRA devices.

Here are the languages currently supported : https://developers.google.com/assistant/smarthome/traits#supported-languages

A Bluetooth mesh gateway like the ABRA Wi-Fi Smart Plug with Bluetooth® Gateway is required to connect an ABRA Bluetooth mesh device to a smart speaker via Wi-Fi and the cloud.

Check whether the network is working properly. If a prompt such as "can't update setting, check your connection" is displayed, or if a loading circle is displayed on the voice assistant page, there could be a problem with the network connection. After the loading is complete, the device list will be displayed. If the network and agent are working properly, confirm that you are using the correct account, and whether any devices are offline. If no devices are online, Google Actions cannot be bound. A Google Home account can only be bound to a single ABRA account; confirm that the Google account is not already bound to another ABRA account.

Yes.

At this time, the ABRA platform does not support interoperability with SmartThings. If this is an important feature for you, please provide us with feedback so that we may consider it in our roadmap discussions.

Since each third-party voice assistantt is a closed platform, ABRA devices cannot be directly connected. Interoperability is achieves through linking accounts and "binding" skills.

Tap "Me > Settings > Account and Security." On the Account and Security page, find the Third-party voice service Authorization Management tab. If you need to unauthorize, tap the selection to unauthorize.

At this time, the ABRA platform does not support interoperability with IFTTT. If this is an important feature for you, please provide us with feedback so that we may consider it in our roadmap discussions.

Method 1: 1. Download the Google Home App and register and log in to your Google account. 2. Open the ABRA App and go to Home > Me > Third-party Voice Services > Google Assistant. 3. Click "Link with Google Assistant", which will launch the Google Home App. Tap "Continue" and return to the ABRA App. Click "Agree and link" to complete the binding. Method 2: 1. Open your ABRA app. 2. Open the Google Home App and click the plus sign button in the upper left corner. 3. Tap "Set up device" and then tap "Works with Google". 4. Tap the search button in the upper right corner and enter the name of the skill you need to bind, using ABRA as an example. 5. Tap on the skill that appears in the search results and click "Continue". 6. Tap "Agree and Link" and wait for the loading to complete to finish the binding.

Method 1: 1. Download the Alexa App and register/login to your Amazon account. 2. Open the ABRA App and go to Home > Me > Third-party Voice Services > Alexa. 3. Click "Sign in With Amazon" and the Alexa App will be launched. Click "LINK" to complete the binding. Method 2: 1. Open the ABRA App. 2. Open the Alexa App and click "More" in the lower right corner. 3. Click "Skills & Games" and then click the search button in the upper right corner. Enter the name of the skill you need to bind, using ABRA as an example. 4. Click the ABRA skill to enter the skill details page (ENABLE TO USE), click "Agree and link", and return to the Alexa App. 5. Click "CLOSE" and then click "DISCOVER DEVICES" to complete the binding.

Tap "Restore Factory Defaults" on Echo Show to unbind the Amazon Alexa App account from it. You can then bind another Amazon Alexa App account to the Echo Show.